I'm a Team Leader (CoughSlave!Cough) at Tesco. I basically control the masses while the mangers go up stairs and sit drinking tea. They say they're working on the computers, but we all know it's lies. Basically I run the front end of the store, which is the checkouts, Kiosk and Self Scans. I plan the day, such as who's going on what, when their breaks are and such and I'm basically there for if anyone has a problem. I also have to deal with any refunds and such over £10 and if customers have a problem I have to deal with them (so basically I get yelled at by strangers for something I haven't done). Behind the scenes I train my team, offer any personal support my team requires, like if they have any problems with work or home life. I'm in charge of a lot of money in the Cash Office, I have to transfer money from the safe to the tills downstairs and I close everything down at night if I'm there - aka I take all the money we've made and sort it into pods for notes and bags for coins. And finally, if money goes missing I have to track people. Fun stuff, eh?
I suppose it's nice to know that they think I'm manager material, but once I've been a Team Leader for a year I may think about jumping ship and looking elsewhere. I've rather had it with customers and their silly problems. Yesterday one of our Self Service tills (Self Scans) was broken. I put a big sign over the screen saying 'This Self Scan is out of order.' I also removed all the bags and put a basket on top of the scanner upside down. Later in the day a man came along, looked at the sign for a moment... and then started to try and scan his stuff! I just stood and watched him because I couldn't believe it. IT IS BROKEN! CAN'T YOU READ?! Because I'm so horrible, I just couldn't bring myself to say anything to him. Eventually the security guard went and told him and the guy was like "Oh really? It's broken?" No, it's not broken. You've just been stood there for five minutes trying to scan one item and failing miserably... without a screen <<;
90% of the time I enjoy my job. 10% of the time I just want to scream. They keep asking me to put myself forward to be a manager (aka go on 'Options' and get trained up to to be one) but the guy already on options is ALWAYS there now, it's like he's chained to the store. I don't want that XD